𝐏𝗪𝐀𝐇 𝐂𝐎𝐕𝐈𝐃-𝟏𝟗 𝐔𝐏𝐃𝐀𝐓𝐄𝐒
Dear Pine Woods Animal Hospital Clients and Friends:
As of 3/23/2020, the New York State Veterinary Medical Society has obtained additional exemption from the NY State Department of Agriculture and Sciences for the following services:
“Essential veterinary care, including spay/neuter, treatment for infectious disease”
WE STILL ARE OFFERING AND RECOMMENDING POSTPONING ALL POSSIBLE WELLNESS CARE THAT WILL NOT IMMEDIATELY IMPACT YOUR PET’S SUSCEPTIBILITY FOR INFECTIOUS DISEASE WHEN POSSIBLE.
– We will be calling to cancel all non-essential wellness/routine, non-illness, non-emergent surgical, acupuncture and rehabilitation appointments for the week. These appointments may be rescheduled at an undetermined future date.
– Our hours will change to M-F 9-5 until further notice. We will be closed on Saturday and Sunday.
– We continue to:
• Restrict client access to the animal hospital by utilizing “curb-side” service.
• We are limiting one client per patient for those animals that require their human present (due to aggression or in consideration of euthanasia).
• For all appointments, we ask that you call us when you arrive at our parking lot, or if you do not have a cell phone, before you leave home. When you have arrived- we will take a triage over the phone and meet you in our vestibule entry to the hospital where we will take the patient inside for an examination. We will be able to discuss what we are seeing, diagnosing, recommending and prescribing, as well as any estimates over the phone with you as we are conducting the exam.
– In case of an ongoing crisis or emergency with your pet (respiratory distress, active seizure, trauma etc), please come in immediately with the patient.
– If you are expecting a phone call from us, it may come from a cell phone number that may be blocked as we anticipate using multiple cell phones for our increased communication needs.
– We are only filling required medications (preventatives, seizure, pain etc) at this time. Please call ahead and again when you arrive. We will facilitate credit card payment over the phone and help exchange items at your car.
– All non-emergent medication requests can be processed through our online pharmacy- Vetsource and shipped directly to you. Alternatively, you can pay a $9 shipping fee to have medications shipped from Pine Woods, or $3 delivery fee within the Ken/Ton/Wheatfield/Amherst area.
–If you are sick with a fever or cough, or if you or an immediate family member have tested positive for COVID-19; or if you have traveled to a CDC high-risk zone in the last 3 weeks, please have someone else bring your pet in if he/she needs to be seen. Please let us know if this is not possible and your pet needs to be seen urgently – we will further advise.
– Thus far, there is no clear evidence that pets can be infected or transmit the virus. However, we do recommend that pet-owners who have documented COVID-19 infections check the AVMA and CDC websites for up-to-date recommendations about interacting with pets.
– These are unprecedented and constantly changing times, please be patient with us as we are navigating through this uncharted territory together. Please stay tuned for updates as everything evolves. We are truly sorry for any inconvenience this may cause. If any of our staff is personally affected by the virus, we may have to reduce hours or services; we sincerely hope this is not the case. Meanwhile, we will continue to provide essential services for our furry companions.
The doctors and staff at Pine Woods Animal Hospital
Stay safe, healthy, and wash your paws
